OBR/Red Rhino Powerhead and Gearcase Warranty Policy
Powerhead Warranties -
OBR PARTS & MARINE, INC.
LIMITED ONE YEAR WARRANTY-WARRANTY COVERAGE INFORMATION. OBR Parts & Marine, Inc. extends a One Year Limted Warranty on it's Products as follows:
- • Powerheads - One (1) Year
- • Gearcases - One (1) Year
- • Stern Drives - One (1) Year
- • Tilt & Trim Systems - One (1) Year
Outboard Recycle (OBR) Return Authorization Policy
1. All returns require a Return Authorization number (RA Number).
2. You must contact OBR and notify us what the problem is.
3. OBR will then issue you a RA Number.
4. The RA number must be on the outside of the package used to return the parts.
5. You must include a letter of explanation about the parts and the problem with them.
6. A copy of your invoice from OBR must be included.
7. Upon receipt, OBR will contact you to discuss the resolution to the issue.
8. Any parts which are returned to OBR without an RA number will be automatically be sent back Freight Collect-no exceptions.
Orders placed and refused at time of delivery will
be subject to shipping charges
This Limited One-Year Warranty Agreement applies to the sale and use of the product sold herewith by OBR/Red Rhino and extends to the dealer/purchaser thereof and any customer of the dealer/purchaser thereof.The terms of this Agreement are as follows: 1.CONDITION PRECEDENT TO LIMITED WARRANTY: The dealer/purchaser and/or any customer of the dealer/purchaser agrees that the subject product must BE DELIVERED TO OBR/RED RHINO for inspection prior to the extension of remedies provided under the terms of this Limited Warranty, freight to be paid by the dealer/purchaser or their customer, within the Warranty Period, such being one (1) year from the date of sale by OBR/Red Rhino.Additionally, the dealer/purchaser and/or their customer agree that the subject product shall be returned to OBR/Red Rhino for inspection WITHOUT DISASSEMBLY OR ALTERATION thereof (absent prior approval from OBR/Red Rhino).
2.LIMITED ONE-YEAR WARRANTY: OBR/Red Rhino extends a limited warranty only applicable to the subject product and component parts thereof to the purchaser/dealer and/or their customer for products or parts found in the judgment of OBR/Red Rhino after inspection to be defective in material or workmanship.The subject Limited Warranty is effective for one (1) year from the date of initial sale.Such products found to be defective in material or workmanship are strictly and exclusively limited to the remedy of repair or replacement of such products or defective parts thereof.OBR/Red Rhino does not assume and expressly DISCLAIMS its liability for any relief or remedy in excess of such repair or replacement. Specifically, but without limitation, the implied warranties of merchantability, fitness for a particular purpose, or otherwise are hereby disclaimed.OBR/ Red Rhino further disclaims any responsibility or liability for incidental, consequential, or any other damages of any nature, beyond the scope of the Limited One-Year Warranty extended hereinabove (repair and replacement of defective products and/ or parts only).This Limited One-Year Warranty relative to repair means repairs performed by OBR/Red Rhino, and does not extend to the cost of repair incurred by persons or entities other than OBR/Red Rhino.
3.DISCLAIMER AND EXCLUSIONS FROM THE LIMITED ONE-YEAR WARRANTY: The subject One-Year Limited Warranty extended herein is hereby DISCLAIMED and does not apply to (a) any product or part that has been subject to misuse, neglect, accident or that has been improperly maintained, operated, or installed, or which has sustained damage due to rust or corrosion; (b) any product or part that has been altered or modified; (c) any defects or repairs made necessary by normal wear and tear on the product or part, or by the use of other parts or accessories which in the judgment of OBR/Red Rhino are either incompatible or adversely affect the operation, performance, or durability of the subject product or part; (d) rounded clutch dogs; (e) rental, commercial or high-performance applications including racing or other competitive activity; (f) defects or repairs caused by water entering engine cylinders through exhaust system, carburetion, or fuel-injection systems; (g) the cost of haul-out, launching, towing, or storage charges, loss of time or income, or other incidental or consequential damages, or (h) electrical components, including stators, powerpacks, switchboxes, solenoids, trim relays, alternators, voltage regulators, starters or trim motors.
4.ARBITRATION AGREEMENT: The Purchaser and OBR/Red Rhino hereby agree that any controversy or claim between them arising out of or relating to the interpretation, performance, or breach of any provision of this Agreement or which relates to the sale, condition, repair or service of the product sold by OBR/Red Rhino, shall be resolved exclusively by arbitration. Such arbitration shall be conducted in Mobile County, Alabama in accordance with the Commercial Arbitration Rules of the American Arbitration Association before a single arbitrator appointed by the Presiding Judge of the Circuit Court of Mobile, County, Alabama, unless the parties otherwise agree to such appointment.The parties hereby stipulate the subject sale is in interstate commerce.The Arbitration Award shall be final and binding on both parties. Judgment upon such arbitration award may be entered in any court having jurisdiction. If any part of this provision is held to be invalid or unenforceable for any reason, the remaining terms shall remain in full force and effect.Claims relating to non-payment for the product sold shall not be subject to arbitration and shall be brought in the appropriate court in Mobile, Alabama.
5.ENTIRE AGREEMENT: This Agreement constitutes the entire agreement between the parties, and may not be altered except in writing and signed by the President of OBR/Red Rhino and the Purchaser. 6.INDEMNITY: The dealer/purchaser of the subject product agrees to indemnify, hold harmless, and defend OBR/Red Rhino from and against any claims made against OBR/Red Rhino by it or any customer of dealer/purchaser seeking relief not covered by the terms of this limited warranty or relief sought in addition to or contravention of the terms of this Limited Warranty Agreement.
HOW DO I BEGIN THE WARRANTY PROCESS?
HOW DO I PREPARE THE WARRANTY PACKAGE FOR SHIPPING?
HOW WILL I BE CONTACTED CONCERNING MY WARRANTY?
All returns must have prior approval. Call OBR Parts & Marine and provide information to a representative regarding the problem .
A return authorization number will be issued to you. Any parts which are sent to us without a return authorization approval number will automatically be sent back to the sender, freight collect .No exceptions .
Do not use a Core Return Label to return Warranty items to OBR. This label is only intended for the return of the core of a specific purchase .Insurance with this label is for core value only . Also, the label indicates that the product is a Core and not a Warranty return .
Ontheoutsideofthepackagewritethereturnauthorizationnumberatleast3”tall. Circleitsothatit will clearly be seen when delivered .
Inside the package include the following:
1. A copy of the invoice for the original purchase of this item .
2. Awrittenexplanationconcerningtheproblem.
3. Your return authorization number written on the explanation and the invoice .Be sure to insure your package for the value of the item and pack it well. You are responsible for loss or damage in shipment .
Top priority will be given to your warranty return. A member of our warranty department will quickly contact you with the evaluation .Warranty items will be replaced or repaired at no charge and will be returned freight paid in the contiguous United States .
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If this is determined, we will discuss repairing and returning the part at a reduced rate on a case by case basis, with the original purchaser .Product failure may not be covered by warranty because damage is not due to our parts or workmanship.
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If product failure is determined to be due to OBR parts or workmanship, OBR will refund the cost of shipping up to the amount of the original shipping fee at time of purchase, and will pay for shipment of replacement unit in the contiguous United States .NOTE: DISASSEMBLY OF ANY PRODUCT WITHOUT PRIOR APPROVAL WILL VOID YOUR WARRANTY.
This information is intended to clarify questions about the warranty return policy & procedures of OBR Parts and Marine, Inc .It is essential that these steps are taken when returning a product for warranty evaluation .For complete warranty coverage information, please see the previous page .
251-645-2050 • Fax : 251-645-2084
OBR Parts & Marine • 7851 Crary Station Rd . • Semmes, AL 36575